Conditions

The following conditions qualify for Involuntary schedule changes, including other airlines' schedule changes (*):

• Discontinued/Suspended flight
         Example: Flight changed to a different day of the week/Flight with upper class abolished
• Change of flight time
• Change of departure/arrival airport
         Example : HND <---> NRT

(*) Involuntary cases are where the passenger cannot be transported according to the confirmed itinerary on the ticket due to flight cancellation, delay, or other reason beyond the passenger's control. 

Applicable Tickets

ANA (NH 205) tickets that meet all of the following conditions:

• ANA (NH 205) ticket issued by the travel agency.
• Tickets impacted by airlines “Planned schedule change” (*1).

(*1) Planned schedule change: change of date, flight number, RBD (Reservation Booking Designator), STD/STA due to marketing reason (not including irregularity on departure day).

Agency Handling

Rebooking and Exchange 

• Removal of all schedule change-affected segments.
• Travel agents can only change the flight to the SAME CARRIER, SAME SECTOR, and SAME BOOKING CLASS only (*2).
• Travel agents must reissue tickets at least 24 hours prior to scheduled departure.
• All change fees and fare differences are waived. However, the appropriate waiver code must be entered when processing the even exchange.
• Enter the waiver code at the beginning of the endorsement/restriction box prior to the original endorsement information. 
  • Waiver code: SKCHG FLT NO./DATE/ROUTING (please add the affected flight details as shown in the example)
    • Example: SKCHG NH10/01NOV/NRTJFK

(*2) If none of these conditions apply, please contact ANA Sales Support for assistance. 

Refund

• Please contact ANA Sales Support (salessupport@fly-ana.com) for assistance.
• For ANA operated flight planned schedule changes Refund waiver, please visit 

  Refund Waiver Authorization Codes for Flight Operation Irregularity/Planned Schedule Change to check flight eligibility.