Illness/Injury Case Waiver
For Travel Agency in The US, CA, MX, BR, PE
If illness or Injury befalls a passenger, travel agencies can request a waiver for said passenger and all accompanying passengers. The illness/injury of a person who is not scheduled to travel together does not qualify for a waiver. Following IATA and ANA’s policy, Illness/injury cases will be treated as involuntary cases provided that a valid Medical Certificate** is submitted to ANA Sales Support Group.
**Medical certificate is a certificate or a copy thereof that a medical practitioner prescribes, and must contain information on the duration of the passenger’s illness/injury until the date when she/he becomes fit again to travel.
Applicable Ticket and Conditions
◆ Illness/injury of passenger
After Departure: Rebooking and Exchange
Travel agencies that fail to comply with above conditions will receive an ADM. Any ADM disputes must be substantiated with valid proof or documentation. ANA may reduce to 15% of ADM amount or USD40, whichever is higher, for insufficient procedure if dispute is accepted.