ANA Travel Partner Access
The Americas
Access to ANA news, travel waivers and more

FOP Error Waiver

For Travel Agency in the US, CA, MX, BR, PE

If the Travel Agency issues a ticket with the incorrect form of payment by mistake, ANA may authorize the Travel Agency to issue a new ticket and refund the original ticket without a penalty.

Applicable Ticket and Conditions: 

  • Validated on NH (205) ticket stock
  • Ticket must be totally unused

New Ticket Requirement: 

  • A new ticket must be validated on NH (205) ticket stock and issued by the same travel agency.
  • Changes to flights, travel destinations, itinerary or passenger's name are not permitted.
  • New tickets must be issued with an equal or higher fare. Historical/Back-dated fare is not permitted if the original fare is no longer available.

Agency Handling:

Rebooking and Exchange

Not Permitted

Rebooking and Exchange

  • Contact ANA Sales Support (salessupport@fly-ana.com) to obtain a waiver code.
  • Refund ticket without cancellation fee through GDS/ARC/BSP.
  • Enter the Waiver Code in the Waiver Code Box on the refund report.
  • The commission which was claimed on the ticket must be returned to ANA at the time of refund.
  • Retroactive requests are not acceptable.

Travel agencies that fail to comply with the above conditions will receive an ADM. Any ADM dispute must be substantiated with valid proof or documentation. ANA may reduce to 15% of the ADM amount or USD40, whichever is higher, for the insufficient procedure if the dispute is accepted.