Waiver codes for Planned Schedule Changes, Rebooking and Exchanges, or Refunds

For Travel Agencies in the US, Canada, Mexico, Brazil, and Peru

The following procedures apply to planned airline schedule changes, with notifications sent to travel agencies via GDS with UN/TK status.

Conditions

The following conditions qualify for Involuntary schedule changes, including other airlines' schedule changes:

Discontinued/Suspended flight
Change of flight time
Change of departure/arrival airport
Involuntary cases are where the passenger cannot be transported according to the confirmed itinerary on the ticket due to flight cancellation, delay, or other reason beyond the passenger's control.

Applicable Tickets

ANA (NH-205) tickets issued by a Travel Agency
Point of Sale: US, Canada, Mexico, Brazil, and Peru
Applicable Fare: All Fare Types
Planned schedule change: Change of date, flight number, RBD (Reservation Booking Designator), STD/STA due to marketing reasons (not including irregularity on departure day).

Agency Handling

Removal of all schedule change-affected segments.
Change the flight to the SAME CARRIER, SAME SECTOR, and SAME BOOKING CLASS only (*2).
Reissue tickets at least 24 hours prior to scheduled departure.
Change is permitted only once per schedule change. Any subsequent changes are subject to applicable fare rules and adjustments for taxes, fees, charges, and fares.
All change fees and fare differences are waived. However, the appropriate waiver code must be entered when processing the even exchange.
(Entering the Waiver Code in the OSI field will NOT be recognized during the auditing process and is subject to ADM.)

(*2) If none of these conditions apply, please contact ANA Sales Support (salessupport@fly-ana.com) for assistance.

APPLICABLE FLIGHTS	REBOOKING & EXCHANGE	REFUND
NH operated flights	Self Rebooking & Exchange permitted Waiver Code: SKCHG FLT NO./DATE/ROUTING Example: SKCHG NH10/01NOV/NRTJFK (Enter the waiver code at the beginning of the endorsement/restriction box prior to the original endorsement information)	Self Refund permitted Waiver Code: WITSKC Please check the list of eligible International flights below: 2025 2024 For Japan Domestic flights or partially used tickets, please contact: ANA Sales Support* (salessupport@fly-ana.com)
OA operated flights		Self Refund not permitted Please contact: ANA Sales Support (salessupport@fly-ana.com)

Others

Tickets not meeting the stated conditions will be handled according to involuntary handling at the ANA office. Contact ANA Sales Support (salessupport@fly-ana.com) for assistance.
Ticket is valid for one (1) year.
For Wholly unused tickets, the ticket must be refunded within one (1) year + 30 days from the date of issuance.
For Partially used tickets, the ticket must be refunded within one (1) year + 30 days from the outbound travel date.
When the ticket is full or partially refunded, the agent commission claimed on the ticket must be returned to ANA at the time of the refund report, except for involuntary downgrade.
Failure to comply may result in an ADM, with disputes requiring valid proof or documentation. ANA may reduce ADM amounts for insufficient procedures if disputes are accepted.