Name Correction Waiver
For Travel Agency in the US, CA, MX, BR, PE
ANA prohibits name changes to the PNR or ticket. However, if a name correction is required, please refer to the following conditions to make modifications to the PNR and ticket.
1. Permitted Corrections:
2. Applicable Ticket:
Option 1: Exchange
PNR Handling **Please contact ANA Sales Support to verify the new name and that the booking successfully reflects correctly in ANA's system, otherwise it may result in an automatic cancellation.
Ticket Handling
Option 2: Issue a new ticket/cancel original
PNR Handling This option is available when Option 1 is not possible. This option will essentially permit a full refund of the original ticket with the incorrect name with the condition that a new ticket with the correct name is purchased.