1. Permitted Corrections: 

• Correction of the spelling, initials, and title of the name (gender change)
• When the first name and the Last name are in the wrong order
• Middle name addition and deletion
• Last name change due to marriage or divorce

2. Applicable Ticket: 

• Validated on NH (205) ticket stock
• The ticket must be totally unused
• All flights must be operated by NH
  *For itinerary including OA flight(s), please contact the relevant carrier in advance for OA
  name change policy before contacting ANA Sales Support (salessupport@fly-ana.com)for assistance.

Option 1: Exchange

PNR Handling
**Please email ANA Sales Support (salessupport@fly-ana.com) to verify the new name and that the booking successfully reflects correctly in ANA's system, otherwise it may result in an automatic cancellation.

Ticket Handling

• Reissue the ticket by doing an even exchange utilizing the Waiver Code at the beginning of the Endorsement/Restriction Box of the new ticket.
• Only one exchange per ticket is allowed for a name correction. Any subsequent changes are subject to all applicable fare rules and adjustments for taxes/fees/charges and fares must be made.

Option 2: Issue a new ticket/cancel original

PNR Handling
This option is available when Option 1 is not possible. This option will essentially permit a full refund of the original ticket with the incorrect name with the condition that a new ticket with the correct name is purchased.

• Keep the original PNR/ticket active.
• Build a new PNR with the correct name and book flights and booking classes based on current availability. (itinerary must be the same origin and same destination as the original ticket.)
• The new ticket must be issued on 205-NH ticket stock.

Ticket Handling

• Please email ANA Sales Support (salessupport@fly-ana.com) before you issue the new ticket to verify if the itinerary qualifies and to obtain the Waiver Code and instructions.