Ticket Voiding Guidelines
U.S. Agencies Processing through ARC
ARC strongly suggests that agents perform void action directly in their GDS. This ensures both the GDS record and the carriers’ e-ticket database are appropriately updated and voided. When a void transaction occurs, always check to ensure the ticket is properly voided on both GDS and IAR reports to avoid the passenger being charged or ticket issuance without payment. In addition, please ensure the itinerary is canceled in the PNR to prevent passenger travel.
Voiding e-Ticket Sales
Transactions must be voided in the GDS by 11:59 PM local time one business day following the date of issue.
*If a transaction is issued on a Friday, Saturday, or Sunday, it must be voided in the GDS by 11:59 PM local time on Monday.
Voiding e-Ticket Exchange/Refund
Transactions must be voided in the GDS by 11:59 PM local time on the same day of Exchange/Refund.
For specific instructions regarding voiding a transaction, please visit www.arccorp.com or contact your GDS.
IATA Agencies Processing through BSP
A ticket can only be voided until 11:59 PM local time on the same day as the date of issuance by using the GDS Void entry.
In order for the sale to be deleted from the transmission to BSP, the GDS entries must be used. Failure to use the specific GDS voiding entries will result in a sale being sent to BSP and in the case of a credit card sale, the credit card company of the cardholder. The only way to reverse the sale is to submit a refund, provided the ticket is refundable. If the ticket is non-refundable, the sale will stand. Please refer to your GDS for detailed procedures and entry for a same-day void.
For specific instructions regarding voiding a transaction, please contact BSP or your GDS help desk.