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Rules and Penalties on Married Segment Control

Married Segments are defined as a travel itinerary that contains at least one connection booked as a single Origin and Destination (O&D). ANA provides a level of availability on married segments that differ from the level of availability provided if the segments were sold separately.

To ensure inventory integrity and avoid circumvention of our policy, ANA will monitor all transactions to identify booking abuses and practices that are not in line with our Married Segment Control (MSC) Policy. ANA reserves the right to assess fees and/or penalties for non-compliance per segment. We thank you for your continued support and compliance with ANA policies.

MSC Policy

Applicable Scope
All GDS bookings on ANA International flights regardless of issuance of the tickets (ticketed or non-ticketed)

ANA Married Segment Control (MSC) Rules
All bookings must be created by origin and destination (O&D). It is considered MSC abuse if the booking is done separately by each segment.

  1. Availability Request
    -The availability request must be done from origin and destination in a single entry regardless of whether the connection is NH domestic flights or OAL flights.
    - When adding a new segment to a confirmed segment, PNR shall be retrieved first before making the availability request to check from origin and destination.
  2. Booking
    - Booking must be made by origin and destination in a single entry regardless of whether the connection is NH domestic flights or OAL flights.
    - For connecting flights, the Married Indicator (*) will be placed, and it it prohibited to separate Married Segments for any purposes or to manipulate the GDS system to circumvent ANA's Married Segment Control logic.
    - It is prohibited to book unnecessary flights as part of the origin and destination.
    - When adding a connecting flight (within 24 hours) to a confirmed segment, cancel the confirmed segment and make a new booking from origin and destination.
    - When there are no seats available on the connecting flights, it is not permitted to waitlist for the connecting flight alone. If you wish to waitlist, you need to cancel the confirmed segment, and waitlist from origin to destination.
    (*) Married Indicator is a recognition designated to connecting segments.
  3. Cancellation
    -When deleting one of the segments in connecting flights, cancel the whole itinerary from origin to destination, and make a new booking from origin to destination.
    -It is prohibited to cancel the segment partially and/or break married segments by fraudulent action.
  4. Ticketing
    - Partial ticketing for itineraries with a Married Indicator is limited. Ticketing partial segments separately is also limited.

Bookings against the MSC rule will be considered as a violation regardless of whether a ticket is issued or not.

Penalty Actions
The following penalty actions will be taken to the travel agents when ANA finds the abusive booking against ANA's MSC rule.

  1. Penalty charges and fees (USD or equivalent in local currency)
    ANA will issue ADMs or invoices with the penalty charges and fees mentioned in ADM/ACM policy, once the violation against this MSC rule is found.
  2. Limitation to the inventory access
    ANA reserves the right to limit the access to ANA’s inventory (availability, booking, and ticketing) to the travel agent in case of frequent violations and/or failure to pay any outstanding fees.
  3. Auto cancellation
    When booking ANA flights by deleting Married Indicators fraudulently, the system will detect and auto-cancel the abusive segment immediately after EOT. The following SSR message will be sent upon cancellation. 


The travel agencies who issue tickets on behalf of other travel agencies should inform all your partners/agencies to comply with this rule.