Refund
Refunds for fares, taxes, fees, and charges will be processed within 30 days after the ticket's expiration date.
- Totally unused tickets
Valid for 1 year and 30 days from the ticket-issuance date
(e.g) 01DEC 2023 Ticketing = 01DEC 2024 Expiration > Refund by 31DEC 2024
- Partially used tickets
Valid for 1 year and 30 days from the outbound travel date
(e.g) 01DEC 2023 Ticketing > Traveled outbound on 01OCT2024 = 01OCT2025 Expiration > Refund by 31OCT2025
Exchange
- Totally unused tickets
Valid for 1 year (until the same day of the following year*) from the ticket-issuance date. However, if travel commences within the valid period, the ticket remains valid for 1 year from the date of travel commencement.
*If the ticket is issued on February 29th during a leap year, it will be valid until February 28th of the following year. If the subsequent year after February 28th is a leap year, it will be treated as February 28th on the same day.
(e.g) 01DEC 2023 Ticketing > 15APR2024 Departure = 15APR2025Expiration
(After the commencement of travel, the ticket remains valid for one year from the departure date)
- Totally unused tickets with previous exchanges
Valid for 1 year from the date of ticket exchange, not from the original ticket issue date. However, once travel has commenced, the ticket validity is calculated from the date of travel commencement for 1 year.
(e.g) 01DEC 2023 Ticketing > Exchange on 01DEC 2024 to travel on 01SEP 2025 = 01SEP2026 Expiration
- Partially used tickets
Unless stated otherwise in the fare rule, travel must be completed within one year from the departure date.
(e.g) TYO - NYC - LAX - X/TYO - OSA
↓ ↓
Departure 01DEC 2023 Must depart on/before 24:00 of 01DEC 2024
For further information, please refer to our Conditions of Carriage.
https://www.ana.co.jp/en/jp/guide/terms/int-conditions-of-carriage/#anchor013