Please be advised of ANA's special handling due to the Noto Peninsula Earthquake.
If your customer holds tickets including NH flight(s) to/from the following airports, ANA will accept a One Time Change or Refund without any fees provided the following conditions are met.
Applicable Tickets
・Ticketing Carrier: Tickets issued on NH/205
・Point of Sale: USA, Canada, Mexico, Brazil and Peru
・Applicable Fare: All Fare types
< Itinerary from/to KMQ, TOY > _ updated on 1/4/2024
・Tickets issued on/before: January 4, 2024
・Original travel date: January 1-12, 2024
・Change permitted until: January 19, 2024
< Itinerary from/to KIJ, SYO >
・Tickets issued on/before: January 1, 2024
・Original travel date: January 1-5, 2024
・Change permitted until: January 12, 2024
< Itinerary from/to NTQ > _ updated on 1/12/2024
・Tickets issued on/before: January 12, 2024
・Original travel date: January 1-March 31, 2024 - Extended
・Change permitted until: April 7, 2024 - Extended
Waiver Code : WJP401
Agency Handling
[Rebooking and Exchange]
Change is permitted once
(*) If no alternative flight is found within this period, the first available flight may be taken
Ticketing Procedure: Involuntary reissue is permitted with the original booking class using the Waiver Code "INVOL DUE TO NTQ EQ" in the Endorsement Box of the reissued ticket.
[Refund]
Involuntary Refund is permitted using the waiver code in the Waiver Code box or Refund Application Box of the ARC/BSP Reports.
Tickets other than stated above shall be handled in accordance with involuntary handling by ANA. Please contact ANA Sales Support for further assistance.