Waiver Authorization Code for Flight Operation Irregularity

All Nippon Airways Waiver Guideline (US, CA, MX, BR & PE)

Please refer to the Waiver Authorization Code for Flight Irregularity & Planned Schedule Change.

a) Applicable Ticket: ANA (NH-205) tickets issued by a travel agency
b) Point of Sale: USA, Canada, Mexico, Brazil, and Peru
c) Applicable Flight: NH flight number & NH operated flights involuntary cases
d) Applicable Fare: All fare types

Flight Operation Irregularity 

  • Flight Cancellation/Flight delay for more than 120 minutes
  • Waiver Code: WITNCF

Please select the ticketed travel month from the list below:

Year Month
2021 Apr May Jun Jul Aug Sep Oct Nov Dec



Schedule Change (SKCHG) 

  • Discontinued/Suspended flights, Flights changed to a different day of the week, Flights with upper class abolished
  • Change of departure/arrival airport (Example : HND <--> NRT)
  • Schedule change 
  • Waiver Code: WITSKC
  • Tickets issued after the "Date of ticket issue" on the list are NOT eligible for this waiver. 

Please select the Year below (based on the ticket issuance):

2020 - 2021



Refund Procedure

a) Travel agencies may self-refund tickets without fee by entering the Waiver in the Waiver Code Box, Reason Code, or Refund Application in GDS & ARC/BSP reporting. Entering the Waiver Code in the OSI field only cannot be recognized during the auditing process and may be subject to ADM. 

b) Ticket is valid for one (1) year
    - For wholly unused tickets, the ticket must be refunded within one (1) year + 30 days from the date of issuance
    - For partially used tickets, the ticket must be refunded within one (1) year +  30days from the outbound travel date

Tickets other than stated above shall be handled in accordance with involuntary handling by the ANA office. Please contact our ANA Sales/Agency Support Team.

ANA Sales/Agency Support Team
Telephone  1-800-262-2250 (for Travel Agencies only)
Email  ​​salessupport@fly-ana.com (for Travel Agencies only)
Business Hours  Monday - Friday: 6:00AM - 5:30PM (Pacific Time)
 Saturday, Sunday and National Holidays: Closed