FOP Error Waiver Guideline

All Nippon Airways Waiver Guideline (US, CA , MX, BR & PE)

If the Travel Agency issues a ticket with an incorrect customer's credit card, ANA may authorize to have Travel Agency issue a new ticket and refund the original ticket without a penalty (or refund Non-refundable ticket) under the following conditions:


  • (For Refund) Totally unused ANA (NH 205) ticket issued by travel agency in US/CA/MX/BR/PE.
  • New ticket must be validated on ANA (NH 205) .
  • Changes to flights, travel destinations, itinerary or passenger's name is not permitted.
  • New ticket should be issued with current equal or higher fare. Back-dated fare is not permitted if the original fare is no longer available. 
  • Retro active request is not acceptable. Refund is permitted with valid waiver code only.