Please be advised of the following procedure for the airline’s planned schedule change wherein the travel agency will be notified of the schedule change (UN/TK) via the GDS.

Passengers are allowed only one adjustment/change per schedule change. Any subsequent changes are subject to all applicable fare rules and adjustments for taxes/fees/charges/fares must be made.

Conditions

The following conditions qualify for Involuntary schedule changes:

  • Discontinued/Suspended flight
    • Example: Flight changed to a different day of the week.
  • Schedule changes of a flight departing more than 31 minutes later or 16 minutes earlier than originally scheduled.
  • Involuntary cases of other airlines' flights (*)
    (*) Involuntary cases are where the passenger cannot be transported according to the confirmed itinerary on the ticket due to flight cancellation, delay, or other reasons beyond the passenger's control. 
     

Applicable Tickets

ANA (NH 205) tickets that meet all of the following conditions:

  • ANA (NH 205) ticket issued by the travel agency.
  • Tickets impacted by airlines “Planned schedule change” (*1).

(*1) Planned schedule change: change of date, flight number, RBD (Reservation Booking Designator), STD/STA due to marketing reasons (not including irregularity on departure day).

Agency Handling

< Rebooking and Exchange >

  • Removal of all schedule change affected segments.
  • The travel agents can only change the flight to the SAME CARRIER, SAME SECTOR, and SAME BOOKING CLASS only.
  • Travel agents must reissue tickets at least 24 hours prior to scheduled departure.
  • All change fees and fare differences are waived however the appropriate waiver code must be entered when processing the even exchange.
  • Enter the waiver code at the beginning of the endorsement/restriction box prior to the original endorsement information. 
    • Waiver code: SKCHG FLT NO./DATE/ROUTING (please add the affected flight details as shown in the example)
      • Example: SKCHG NH10/01NOV/NRTJFK

Travel agencies that fail to comply with above conditions will receive an ADM. Any ADM disputes must be substantiated with valid proof or documentation. ANA may reduce to 15% of ADM amount or USD40, whichever is higher, for insufficient procedure if dispute is accepted.

< Refund >

   Please refer to < Waiver Authorization Code for Flight Operation Irregularity> for Refund Handling.