Due to concerns over the Omicron variant, passengers holding an itinerary that includes unused international flight to/from/via Japan and Japan domestic flight connecting to/from international flight​​ are permitted to make a one-time voluntary change to their plans within the parameters provided below.

1. Applicable Conditions and Waiver Code:

Waiver
Issue
Date
Impacted
Cities/Countries/Regions
Ticketed
Travel
Dates
New
Travel
Dates
Ticketing
on/before
Waiver
Code
12/1/21 to/from/via/within Japan 11/30/21-12/31/21 All travel must
 be completed
on/before

4/27/2022
11/29/21 WCV111

a) Point of Sale:                  USA, Canada, Mexico, Brazil, and Peru
b) Applicable Flight:            Any NH marketed or operated flight(s) 
including Japan domestic flight(s) connecting to/from international flight
c) Applicable Fares:            All fare types
d) Applicable Tickets:          Validated on NH (205) ticket stock within the ticket validity             

2. Rebooking Procedures:

Travel agencies may make changes to tickets they have issued by entering the waiver code in the Endorsement Box of the reissued ticket under the following conditions. If the following conditions are not met, please contact ANA Sales Support Team for assistance.

a) Changing to earlier or later flight is allowed and change fee and add/collect will be waived
    (Taxes/Fees/Charges for rescheduled travel may need to be adjusted)

  • Travel must be rescheduled in the same booking class
    In the event the same booking class is not available, the Change fee will be waived
    but an add/collect will apply.
  • Travel must be on the same origin and destination as previously ticketed
  • Change from NH operated flight to NH marketed flight is NOT permitted 
    Exception: Change to NH marketed flight operated by UA is permitted
  • Change of transfer point is permitted
    (Example: CMH-IAD-NRT>>>CMH-ORD-NRT)
  • Change from connecting to direct flight is permitted
    (Example: IAD-ORD-NRT>>>IAD-NRT)
  • Change from direct to connecting flight is NOT permitted
    (Example: LAX-NRT>>>LAX-SFO-NRT)
  • Final travel must be completed by the new travel dates above or within one (1) year from the travel commencement date, whichever is earlier

b) When the new travel date is not affected by or beyond the above applicable travel period, Change fee and add/collect will apply. Please refer to the applicable fare rules. 

3. Refund Procedures:

a) Travel agencies may self-refund tickets without fee by entering the waiver code in the Waiver Code box, Reason Code field or Refund Application Box.

b) Tickets are valid for one (1) year.
     - For wholly unused tickets, the ticket must be refunded within one (1) year + 30 days from the date of
       issuance.
     - For partially used tickets, the ticket must be refunded within one (1) year + 30 days from the outbound
       travel date.

c) Commission: To avoid Agency Debit Memo (ADM), commissions must be returned.

Exception: Tickets that contain "INVL RFD NOT PERM" or any similar Involuntary restriction in the Endorsement Box may not be refunded using this waiver. Please contact ANA Sales Support Team for assistance.