To our travel agency partners, 

ANA is proud to announce a program and commitment that will be a new standard of air travel offered by ANA, which we call the ANA Care Promise.  See below for a video from our President & CEO, Yuji Hirako as well as the complete details about the ANA Care Promise initiatives

During this challenging and evolving set of circumstances, we know how unpredictable things are right now and that's why we're pleased to offer more flexibility and waive the fee to change your client's trip for new reservations issued between now and July 31, 2020. More details can be found on our Travel Partner Access site (ATPA) or by clicking the "Offering you greater flexibility" banner below.

As always, if there is anything we can assist you with, your ANA Sales Manager and our Sales Support staff are available to help answer any questions or address any specific concerns you may have.

When the time is right, we look forward to seeing you in the skies.

Thank you for your partnership,
ANA Sales Communications


ANA Care Promise - A message from our CEO Yuji Hirako


Additional Safety Measures

  • Installation of disinfectants and hand sanitizers throughout the airport
  • Securing social distance with markers when possible
  • Installation of transparent acrylic panels at the lounge receptions
  • Boarding by rows from back to front starting with passengers seated at window seats.*

*Although the priority boarding will be suspended accordingly, a dedicated boarding lane for Star Alliance Gold members will be served based on your boarding group.


Request to our customers

We ask for our customers’ continued support to reassure the comfort and safety of all passengers and employees:

  • Refrain from traveling if you have a fever of 99.5°F or above
  • Wear masks or facial coverings at the airport and during the flight
  • Sanitize your hands with disinfectant when in contact with high-touch surfaces
  • Remember to maintain social distancing at all times (6 feet apart)