ADM Policy

Agency Debit Memo (ADM) / Agency Credit Memo (ACM) policy of All Nippon Airways

Please be advised that All Nippon Airways (ANA) hereby revises its Agency Debit Memo (ADM)/Agency Credit Memo (ACM) Policy to be applied in BSP/ARC.

For ADM/ACM issued on/after April 1, 2021
     Please refer to the following URL below.
     https://www.ana.co.jp/businesspartners/en/admacm-policy/

For ADM/ACM issued on/before March 31, 2021
     Please refer to the following policy: 

Based on IATA Resolution 850m, we may issue Agency Debit Memo or invoices on following cases.

  1. ANA collects an administrative fee of USD25 / CAD30 / MXN300 / BRL95 for the issuance of ADM.
  2. When penalty charge is clearly mentioned, we issue ADMs based on the amount.
  3. We may change ADM policy without any advanced announcement.
     

1. Fare Violations

  • Incorrect fare application and combinability
  • Incorrect fare value, net amount and tour code
  • Incorrect minimum/maximum stay, advanced purchase rules
  • Incorrect seasonality, flight applications
  • Incorrect codeshare flights applications
  • Incorrect stopovers, transfers and surcharges
  • Incorrect booking class on NH and other airlines
  • Incorrect Fare Basis
  • Open or waitlisted sectors (where reservation is required)
  • Cross border ticketing*

    *This is also known as Throwaway Ticketing and is strictly forbidden per IATA Ticketing Handbook Resolution 830a. This is the practice of selling a ticket with a fictitious point of origin or destination in order to undercut the applicable fare, fee or charge.
     

2. Commission Violations

  • Incorrect application　　　　
  • Incorrect percentage or amount　　　　
  • Incorrect/over-collection of mark-up amount
     

3. Taxes/Fees/Charges and Surcharges Violations

  • Incorrect collection of Taxes/Fees/Charges and Surcharges
  • Missing Taxes/Fees/Charges and Surcharges
  • Wrongly altered Taxes/Fees/Charges and Surcharges
  • Already used Taxes/Fees/Charges and Surcharges refunded by mistake
     

4. Refund Violations

  • Incorrect calculation of refund amount, Taxes/Fees/Charges and Surcharges
  • Incorrect application of cancellation penalty, refund charge
  • Incorrect calculation of refunded commission amount　　　　　
  • Incorrect form of payment on refunds　　　　　
  • Refund after document period expired
     

5. Exchange Violations

  • Missing or incorrect rebooking fee
     

6. Mishandling of Schedule Changes

  • Incorrect ticket exchanges
  • Rebooking fee in each schedule changes
     

7. Incorrect Waiver Authorization Code (WAC)

  • Missing input of Waiver Authorization Code (WAC)
  • Incorrect application (ticket) of refund charge
  • Incorrect application(flight) of refund charge　　　　
  • Improper use of Waiver Authorization Code (WAC) and false report
     

8. Improper Use of Credit Card

  • When the credit card company applies ANA chargeback with regard to fraudulent use, in addition to the ADM administrative fee, whole sales amount is requested by ADM.
  • When the settlement is made with agent`s own cards, Virtual Account Numbers (VAN), wholesale cards or any card other than Customer`s Card, in addition to the ADM administrative fee, 10% of the sales amount is requested by ADM.
     

9. Violation of Booking Policies and Penalty Charges

Items Contents Penalty Change


Secure Flight Passenger Data (SFPD)

 
 Penalty will be imposed if you failed to register SFPD which is obligated to input by   Transportation Security Administration (TSA).


USD40 / CAD45 / MXN500 / BRL100
per passenger
Fictitious Bookings  Penalty will be imposed if you make fictitious bookings.


USD40 / CAD45 / MXN500 / BRL100
per passenger, per segment
Booking in Sequence  Penalty will be imposed if you make speculative/fictitious segment or booking out of  
 sequence. 		 USD400 / CAD400 / MXN4100 / BRL 450
per passenger, per segment
Married Segment Control

 
 Penalty will be imposed if you intentionally break Married Segment Control Policy.
 For details of NH MSC Policy, please click here.


USD400 / CAD400 / MXN4100 / BRL450
per segment
Duplicate Bookings  Penalty will be imposed if you make duplicate bookings for the same passenger and we   make a rational decision that they have an impact on our inventory.


USD40 / CAD45 / MXN500 / BRL100
per passenger, per segment
Inactive Segment  Penalty will be imposed if you failed to remove un-ticketed segments with a status code of   HX, UN, UC and NO from the GDS/CRS PNR at least 24 hours prior to flight departure.


USD10 / CAD10 / MXN100 / BRL20
per passenger, per segment
Churning  Penalty will be imposed if you engage in churning to circumvent or extend the ticketing   time limit set forth in the fare rules or flight firming policies.


USD40 / CAD45 / MXN500 / BRL100
per passenger, per segment
Time Limit Cancel  Penalty will be imposed if you do not issue the tickets according to the applicable ticket   time limit set forth in the fare rules or flight firming policies.


USD40 / CAD45 / MXN500 / BRL100
per passenger
Fictitious Ticketing  Penalty will be imposed if you manually insert a fictitious or previously used ticket number   that does not match with passenger and/or existing itinerary in the PNR.


USD40 / CAD45 / MXN500 / BRL100
per passenger
Passive Segments  Penalty will be imposed if you issue the tickets using passive segments with exception of   group ticketing.


USD10 / CAD10 / MXN100 / BRL20
per passenger
Group Bookings  Penalty will be imposed if you make scattered bookings and reserving 10 or more   passengers on the same flight.


USD10 / CAD10 / MXN100 / BRL20
per passenger