TRAVEL WAIVER FOR COVID-19
Passengers holding an itinerary that includes unused flight to/from/via/within the impacted cities/countries/regions listed below are permitted to make a one-time voluntary change to their plans within the parameters provided below.
1. Applicable Conditions and Waiver Code:
2. Rebooking Procedures:
Travel agencies may make changes to tickets they have issued by entering the waiver code in the Endorsement Box of the reissued ticket under the following conditions. If the following conditions are not met, please contact ANA Sales Support Team for assistance.
a) Changing to earlier or later flight is allowed and change fee and add/collect will be waived
(Taxes/Fees/Charges for rescheduled travel may need to be adjusted)
b) When the new travel date is not affected by or beyond the above applicable travel period, Change fee and add/collect will apply. Please refer to the applicable fare rules.
3. Refund Procedures:
Exception: Tickets that contain "INVL RFD NOT PERM" or any similar Involuntary restriction in the Endorsement Box may not be refunded using this waiver. Please contact ANA Sales Support Group for assistance.
If the above conditions does not meet and the passenger is unable to travel due to border entry restrictions, please contact ANA Sales Support Group for assistance. Supporting documents are required and must be retained for 12 months.